At Encodized Networks, we specialize in providing digital services, including satellite communication and colocation solutions. As such, we do not deliver physical products, and no shipping is involved in the services we offer. This page outlines the terms regarding the delivery and exchange of our digital services.

1. Digital Service Delivery

All services provided by Encodized Networks are delivered digitally, either through online platforms, remote access, or electronic communication. Upon successful subscription or purchase, service access will be provided as follows:

1.1 Service Activation

• For satellite communication services, activation will occur within 7 working days after the payment confirmation.

• For colocation services, access to the facilities and setup details will be provided within 7 working days upon successful subscription and confirmation of requirements.

1.2 Delivery Confirmation

Once your service is activated, we will notify you via email or through your account on our platform. No physical shipment will take place as all services are virtual.

2. Service Exchange Policy

Since Encodized Networks provides digital services, the concept of "exchange" applies differently compared to physical goods. Below are the terms related to exchanging or modifying your service plan:

2.1 Service Plan Changes

• You may upgrade or downgrade your service plan at any time by contacting our support team or through your account settings.

• Plan changes will be effective from the next billing cycle unless otherwise agreed upon.

• Refunds or credits for unused services may be issued at Encodized Networks' discretion in accordance with our Refunds and Cancellations Policy.

2.2 Incorrect Service Activation

If you believe the wrong service was activated or if you did not receive the service you subscribed to, please contact us within 24hour of activation. We will review your case and either correct the service or issue a refund as per our Refunds and Cancellations policy.

3. Service Modifications

From time to time, Encodized Networks may introduce enhancements or changes to its services to improve performance or security. We will notify you in advance of any significant changes that may affect your service.

3.1 Scheduled Maintenance

Occasionally, we may need to perform maintenance or updates that could result in temporary service disruptions. We will provide prior notice of such events and work to minimize any inconvenience.

4. Customer Support

For any issues related to the delivery, activation, or modification of our services, please contact our support team.