At Encodized Networks, we aim to provide exceptional digital services, including satellite communication and colocation solutions. We understand that sometimes you may need to cancel or request a refund. This page outlines our policies for refunds and cancellations.

1. Cancellation Policy

You can cancel your subscription or service at any time by contacting our support team or through your account on our platform. Below are the terms related to cancellations:

1.1 Service Subscription Cancellations

• Monthly Subscriptions: You may cancel your monthly subscription at any time. The cancellation will take effect at the end of the current billing cycle, and no further charges will apply.

• Annual Subscriptions: For annual subscriptions, cancellation can be requested at any time; however, no refunds will be issued for any remaining unused months unless otherwise specified in a special agreement.

1.2 Service Activation Cancellations

If your service has not been activated yet, you may cancel your order, and a full refund will be issued.

1.3 Immediate Cancellation

If you violate our Terms and Conditions or engage in unlawful activities while using our services, Encodized Networks reserves the right to terminate your service immediately without notice or refund.

2. Refund Policy

Encodized Networks provides digital services and generally does not offer refunds once a service has been delivered or activated. However, we may consider refunds under the following conditions:

2.1 Refund Eligibility

Refunds are granted in the following cases:

• If you experience service downtime or a failure that is attributable to Encodized Networks and we are unable to resolve it within a reasonable time.

• If you accidentally subscribed to a wrong service or plan and notify us within 24hour of activation.

• If you cancel your subscription before the service activation.

2.2 Non-Refundable Services

The following services are non-refundable:

• Setup fees for colocation services or any one-time service setup.

• Services that have already been delivered or activated.

• Any custom services or solutions provided specifically for your business requirements.

2.3 Refund Process

Refunds will be processed back to the original payment method used at the time of purchase. Please allow 5-7 business days for the refund to reflect in your account, depending on your bank or payment provider.

3. How to Request a Refund/Cancellation

To request a refund or cancel your subscription, please contact our customer support team. Be sure to include the following details:

• Your account information.
• The service you are requesting to cancel or refund.
• The reason for your request.

4. Disputes and Chargebacks

If you dispute any payment made to Encodized Networks, you agree to contact our support team to resolve the issue before initiating a chargeback or filing a dispute with your payment provider. Unauthorized chargebacks may result in the termination of your service and restriction from future use of our services.

5. Changes to Refund and Cancellation Policy

Encodized Networks reserves the right to update or modify this Refund and Cancellation Policy at any time. Any changes will be posted on this page, and the effective date will be updated accordingly.